Help/Support

WARNING: Performing the below action can result in Miramar becoming unstable or unresponsive due to an incompatible add-on. Do so at your own risk. Since Nightly Tester Tools hasn’t been made compatible yet with Miramar Alpha 2 I had to find a manual way to force add-ons to work. This can be done via Thunderbird’s Config Editor (Tools >> Options… Advanced and click Config Editor button in the Advanced Configuration section). Click the I’ll Be careful, I promise! button Right-click in an empty area Select New then Boolean In the preference name box enter: extensions.checkCompatibility.3.3a Select: false If this has…

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A while back some of my family switched their ISP from Qwest to Cox. I had recently sent an email directly to one family member and they had replied back that it went to their old ISP’s email at qwest.net. I was a bit baffled that the address was still active as it had been several months since they have switched. A bounce-back would very much welcomed here. Even more baffling though was I knew I had removed their old address and put their new address in my Thunderbird address book. I just went to send them another message and…

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There are times depending on what is running in the background and other Internet activity that Thunderbird (or Firefox) may get bogged down and a JavaScript may take a little longer than normal to complete. Users will get a warning similar to the one below advising that the script is unresponsive. The reason for this is because the application thinks the script is running wild and never going to finish processing thus causing the application to freeze and/or crash. This is very similar to Windows Task Manager warning you that an application is not responding, but the application is just…

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For those Thunderbird users who are still using the no longer supported Thunderbird 2.0.0.24 or Thunderbird 3.0.6 you will be offered an update soon to the current Thunderbird 3.1.2 soon. The Major Updates are scheduled as follows: Thunderbird 3.0.6 to Thunderbird 3.1.2 — Deployed on August 12, 2010 Thunderbird 2.0.0.24 to Thunderbird 3.1.2 — August 18, 2010 Later - defers the decision for 24 hours Never - declining the offer Get the New Version - accepts the upgrade

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Got an email from a family member in regards to their Thunderbird. They switched ISP and email providers and when their email account was setup in Thunderbird, it had its own folder structure. My first thought was the account had been setup as IMAP, but I checked on the provider’s website determined they didn’t support IMAP. I thought may be this was they way Thunderbird 3 handled POP accounts. Wouldn’t really know since I use IMAP exclusively. After a little hunting I discovered you can still have Thunderbird to deliver all the messages in your POP accounts to the Global Inbox…

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Last month I received an email for a nearly dedicated Thunderbird user. I say nearly dedicated because they were still using Eudora to send out monthly club emails. The club has a strict policy that their email addresses will not be shared. They were unable to find an easy way to send out to the group where all the recipients were BCC (Blind Carbon Copy). Sure each recipient added to the message could be changed to ‘Bcc’, but with around 50 recipients this was time consuming and a good chance of accidentally leaving one or more of the recipients set…

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Trouble Deleting Messages

A member in my Thunderbird Help forum has posted this puzzling issue while running a portable U3 version of Thunderbird 2.0.0.18: When I go to delete an email - maybe I’ve read that mail or maybe it’s spam, should make no difference; however, sometimes the mail won’t delete (but then copies to the trash folder) and sometimes two messages will delete when I only had one selected and intended for deletion. In neither case am I happy with such results. I don’t need multiple copies of mail I want to delete and I certainly don’t want to delete unread, non-spam…

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Erin contacted The Guru with the below question. I tried doing a Google Search and checking the mozillaZine forums without much luck so may be someone else here can give us some advice: Since we upgraded to Thunderbird version 2.0.0.19 it seems that not all HTML attachments are treated the same (when sent). Those with ^M are sent as “quoted-printable” text (results in a problem) and the same file without ^M is send encoded base64 (producing desired results). Is there a way to force Thunderbird to treat them all the same? Thanks.

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Adapted from Thunderbird How To Manage Profiles Your Thunderbird profile not only contains all your preferences and extensions but your e-mail folders and messages as well. Moving your profile is not that difficult. One thing to keep in mind though is your Thunderbird profile can get quite large depending on the size of the e-mail messages you have saved so you will need to copy it to a CD/DVD or Flash Drive. Step 1: Locate Your Profile Folder:   On Windows 7, click the Windows Start button and type %APPDATA%\Thunderbird\Profiles\ in the Search box at the bottom of the Start…

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